The machine will not operate when the coffee selection buttons are pressed.

The lever was not properly pulled down.

Pull down the lever.

No coffee comes out.

There is not enough water in the tank.

Fill up the water tank with fresh water.

The clear hose inside the tank is not fully immersed in the water.

Plunge the hose in the water.

Coffee comes out slowly, in drips.

Scale has built up in the machine.

Descale the machine.

The amount of coffee dispensed is inadequate.

You have pressed the wrong button (if the “strong coffee” button is pressed, the machine will only dispense 40 ml / 1.4 ounces of water).

Press the right coffee selection button.

The amount of water was improperly set.

Set the amount of water as described in the section “User settings according to user taste” on page 34 of the user manual.

Coffee does not taste good.

There is a used capsule in the machine.

Each capsule can only be used once. Use a new one.

The amount of water was improperly set.

Set the amount of water as described in the section “User settings according to user taste” on page 34 of the user manual.

Froth is not creamy enough, or the froth making process is too long.

The milk used is too hot, off, or contains an excessively high percentage of fat.

Use fresh cold milk (max. 3.5% fat).

The water tank is empty.

Fill up the water tank with fresh water.

The clear hose inside the tank is not fully immersed in the water.

Plunge the hose in the water.

The machine has not reached the required temperature.

Wait till the steam button illuminates steadily.

The selection buttons for Strong Coffee and Steam are blinking.

Place a cup under the steam wand and dispense hot water / steam until the blinking stops.

The selection buttons for Café Lungo and Medium Coffee are blinking.

An error has occurred.

Turn off the machine then turn it on again.