Moka - Espresso Coffee, Coffee Machine & Equipment & Chocolate for the UAE, GCC & Middle East

Knowledgebase - Professional Coffee Machines

Domestic Coffee Machine
	Caffitaly OCS3000
	Saeco Aroma
	Saeco Magic Espresso
	Saeco Super Idea
	Saeco Super Idea Deluxe
Semi-Professional Coffee Machine
	Saeco Primea Cappuccino
	Saeco Talea Touch Plus
	Saeco Odea Giro Plus
	Saeco Incanto Deluxe
	Saeco Royal Cappuccino
	Saeco Royal Professional
	Schaerer Siena 2
Professional Coffee Machine
	Schaerer Coffee Factory
		Parts
		Basic Operation
		Troubleshooting
		User Manual
	Schaerer Coffee Art
	Schaerer Ambiente 2
	La San Marco Plus 10
Vending Coffee Machine
	Saeco Office One

Troubleshooting the Schaerer Coffee Factory Coffee Machine
Basic procedure on error or fault messages: 1. Switch coffee machine off and then on again after a few seconds. 2. Repeat the process which led to the fault. In many cases, the fault is rectified and you can carry on working. If this does not work, find the error message and error code in the following list and follow the sequence of actions indicated. If this does not rectify the fault or if the error indicated is not listed, please request for Technical Support. Some messages lead to blocking of individual functions. You will notice this by the fact that the beverage button light goes out. The beverage buttons that are still illuminated can continue to be served. Your Schaerer Coffee Factory is provided with a diagnostics program. Any faults occurring in are shown in the display. The faults listed may also be caused by an interruption in the main electric supply. If there is a current fault or instruction to the operator this pad is displayed .
Error Display	Causes	Solutions

6	Brewing Unit Block Circuit / Brewing Unit sluggish	1. Switch OFF the coffee machine. 2. Clean the brewing unit.

26	Right Mill Blocked	1. Switch OFF the coffee machine. 2. Remove the bean hopper. 3. Turn grinder disk counter-clockwise using only Multitool (square button) 4. Replace reservoir. 5. Switch the coffee machine ON. Note: If frequent occurrence, set grind fineness one stage coarser.

36	Left Mill Blocked

88	Boiler Overheating	Switch OFF coffee machine, allow to cool and switch ON again.

		Beverage dispenser temporarily blocked. Check that mains tap is ON or that the water tank is filled and correctly inserted. If subsequently no "OK": 1. Switch OFF the coffee machine. 2. Clean the brewing unit. 3. Switch ON the coffee machine and try again.

89	Boiler heat-up time fault	Switch coffee machine OFF and ON again.

161	Brewer water fault	Note: Between each of the following steps, switch the machine OFF and ON again. If fault not remedied carry out the next step. 1. Check that the mains tap is ON or water tank correctly filled or inserted. 2. Clean brewing unit. 3. Set grind fineness one grade coarser. 4. Reduce quality.

163	Warm rinse water fault	Note: Between each of the following steps, switch the machine OFF and ON again. If fault not remedied carry out the next step. 1. Check that the mains tap is ON or water tank correctly filled or inserted. 2. Clean brewing unit.

186	Steam boiler level	1. Check that grounds coffee container correctly inserted. 2. Switch coffee machine OFF and ON again.

188	Steam boiler overheating	1. After releasing check milk foam and steam outlet. 2. Switch OFF coffee machine, allow to cool and switch ON again.

189	Steam boiler heat-up time failure	Switch coffee machine OFF and ON again.

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Please use the following guide to troubleshoot any problems that come up. If further assistance is needed, please refer to your user manual, or contact us for Technical Support.