Knowledgebase - Vending Coffee Machines |
Domestic Coffee Machine |
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Semi-Professional Coffee Machine
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Professional Coffee Machine |
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Vending Coffee Machine |
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Saeco Office One |
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Troubleshooting |
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Troubleshooting the Saeco Office One Coffee Machine |
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Message on Display Screen
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Solutions
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Self test |
The machine is checking its components; wait until the machine has finished this operation.
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Heating |
The machine is warming up; wait until the machine has finished this operation. |
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Ready |
The machine is ready to brew coffee. Insert capsule in the loading tray to begin coffee / beverage dispensing. |
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Insert Capsule |
The capsule loading tray has been opened. Place a capsule in the loading tray and close it. Or, just close the tray without capsules. |
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Ready Select product |
The tray has been closed with a capsule inserted. Press the desired coffee brewing button. |
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Hot water Press a key to end |
The machine is dispensing hot water. Stop the dispensing manually by pressing the hot water button. |
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Steam
Press a key to end |
The machine is dispensing steam. Stop the dispensing manually by pressing the steam button. |
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Prebrewing
Wait please… |
The machine is performing the prebrewing cycle and stops dispensing the product. |
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Short/Medium/Long Product
Press a key to end |
The machine has started the dispensing cycle. Wait until the machine automatically stops dispensing, or manually stop dispensing by pressing any button. |
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End brewing
Wait please… |
The machine has finished dispensing the beverage and is being set in ideal conditions for carrying out next brewing. |
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Insert
dreg drawer |
The dreg drawer has been removed. Insert the dreg drawer properly in its place. |
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Ready |
The machine warns of the need to fill the water tank but still allows beverages to be dispensed. Fill the water tank with fresh water. |
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Out of service |
There is a fault in the machine. Please refer to the notes given above. |
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Ready Low credit/ No credit |
Only for machines with “Tag Reader”. Contact us to purchase new capsules. |
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Ready Please descale |
The machine warns of the need to carry out a descaling cycle but still allows beverages to be dispensed. Request for Technical Support. |
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Ready Empty dregdrawer |
The machine warns of the need to empty the dreg drawer but still allows beverages to be dispensed. While the machine is switched on but now working, pull out the dreg drawer and empty it of used capsules. |
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Empty dreg drawer |
The dreg drawer must be emptied. It is no longer possible to dispense beverages. While the machine is switched on but now working, pull out the dreg drawer and empty it of used capsules. |
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Wait please… |
The dreg drawer has been removed after a signal of the machine. Empty the dreg drawer. As long as this message is displayed, do not insert the dreg drawer. |
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Please use the following guide to troubleshoot any problems that come up. If further assistance is needed, please refer to your user manual, or contact us for Technical Support.
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